PoPI Policy
How we will communicate with you under the POPIA Act
As of 1 July 2021, information gathering and sharing must comply with the Protection of Personal Information Act (POPIA), when the regulation becomes enforceable. This communication contains important information about how we will, under the Act, interact with you and what you need to do to ensure we can continue to communicate seamlessly.
The information we collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly.
For this purpose, we will collect details including your name, contact details, medical history as well as any additional information that may be relevant to your treatments.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
For example:
- To gather contact information;
- In order to formulate the correct solutions and treatments ;
- To ensure that our records are kept accurate and up to date;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- To comply with the legal obligations to which we are subject;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record-keeping purposes;
- In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights;
- We confirm that, where possible, you will be informed of the same.
Information Sharing
We rely on third-party service providers to perform a variety of services on our behalf, such as electronic message delivery, payment processing, and data analytics. This may mean that your information will be shared with these authorised parties.
When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept safe and secure and not used for any other purpose than what it was provided for.
We will ensure that anyone with whom we share your personal information agrees to treat your information with the same level of protection as we are obliged to.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents.
When we contract with authorised third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept safe and secure and not used for any other purpose than what was provided for.
We will ensure that anyone with whom we share your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and more specifically our PAIA Manual and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Correction of your information
You have the right to ask us to update, correct or delete your personal information (in terms of the relevant legislation). We will require a copy of your ID document to confirm your identity before making changes to the personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, Skin Renewal also includes the following items as personal information:
- All addresses including residential, postal and email addresses;
- Full medical histories;
- Next of Kin or emergency contact details of a third party
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website and our PAIA Manual.
